An untangling exercise benefits from being well though-out and structured. This article outline the most important aspects to keep in mind while reading.
The starting point for the untangling series: The wonderfully convoluted worlds of Capabilities, Processes and Services
Btw: these articles aimed at experts, working behind the curtain. If you don't mind a mental exercise, then please continue with the article(s).
If you are looking for “simplicity” then I suggest to skip to the end of the series where I present a fusion of the essences of “capability”, “process”, and “service”.
Human centric, work oriented, and instrumental
At the center of untangling three principles are important. The approach I’m take is human centric, work oriented, and instrumental. These principles offer a focus on what is most important (salient). They provide advice on how the evaluate performance (how well). The instrumental and enabling use of capability, process, and service ideas and analysis techniques must be worthwhile to people in work they do with others. The focus is firmly set on generating benefits for people, their work, problems and questions, and not on technical qualities of work products or techniques. Qualities such as workable, beneficial, material, acceptable, and agreeable take precedence over product qualities.